How to I talk to a human!!!

Question

My item was delivered somewhere else and ebay isn't recongnizing the transaction! I have email proof as well as bank proof. I need to talk to a human!

eburtonlab · Answer

Make sure you are signed in to the same eBay account you used to make the original purchase, then find the transaction in your Purchase History.

If you purchased as a guest, sign out of your current eBay account and then use the link in the email you received from eBay.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If tracking shows delivery but you do not receive anything, and the correct address appears in your order details, check with the shipping service to determine if the tracking number corresponds to a delivery to your address.

If not, you may be the victim of a false tracking scam or the seller may have given you the wrong tracking number by mistake. Either way, see here for some good instructions about what you can do about it:

https://community.ebay.com/t5/Shipping/What-do-you-do-when-ebay-support-will-not-help-you/m-p/340803...

What kind of feedback for selling does your seller have? You can avoid many issues by choosing to only do business with sellers that have a proven track record of delivering what was sold and that have sold similar sorts of items before. Avoid new or unproven sellers, sellers with a pattern of serious negative feedback, or sellers that have drastically changed behavior or that have unexplained gaps in selling feedback.

If your seller is a drop-shipper, the seller may have been the victim of the company doing the drop-shipping and providing the tracking number.