how to have feedback removed

Question

Bought an item. Paid. Received it. Left positive feedback for seller. Then seller posts feedback that buyer is a scammer. I reach out to seller and they say sorry we will fix it but never did. What can I do?

comics-scifi-collectibles · Accepted Answer

@glenn-ho Only customer service can remove the comment. The seller has no way of doing so. Here's how to contact eBay customer service:eBay agents are working from home so you have to request a call back or live chat.1. CLICK THIS LINK:https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid2. Request a call back or live chat( If you receive the automated chat assistant type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may hav...

glenn-ho · Answer

Thanks for your help. Got it removed. Was not easy. Customer service told me I had to wait and they would look at it. When I pushed and said I filled a complaint to e-bay on Jan 16th and nothing has happened for over 2 weeks. I told them I needed a supervisor and wanted it escalated since my reputation has already been tarnished long enough. Had to wait at least 10 minutes on hold waiting but after the supervisor looked at the feedback and my communication with the seller after the feedback. I stayed calm and only asked seller why you left that feedback. Seller replied that it was a mistake due to their automatic feedback system. I know that it is lie now because the supervisor told me so. Seller promised to correct the feeback but never did.