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How to handle a return from Buyer who without notice sent back purchase and wants refund.
Buyer returned purchase to me directly stating that the unit was used and did not come with a power cord. These facts were clearly stated in the listing. they are requesting funds be applied back to their credit card.
4 comments
inceptions
Mentor2 years agoWell, I wouldn't spend the money to send it back to him. Since the buyer paid to send it to you, you saved having to pay for the return shipping which you would have done if he had opened a not as described case.
You can refund his payment less the original shipping* with an explanation that the item listing indicated that the item was used and did not come with a power cord.
Use the Send refund link in the dropdown next to the order transaction.
I'd say you came out pretty well on this return.
*I looked at your recent sales and couldn't find an item that stated the power cord is missing. I could have missed it, but if that was not stated in the listing, you should also refund his original shipping.
fuelman021
OP2 years agoEBAY Item #285456459158 Dymo Label Printer.
They are requesting a credit to their credit card. Directly from me.
kensgiftshop
·2 years agoSince you got it back, refund the buyer for the price of the item.
inceptions
Mentor2 years ago@fuelman021
As I wrote previously:
Use the Send refund link in the dropdown next to the order transaction.
Edit the refund amount to the item price only. The refund will go to their original payment source.
(Thanks for posting the item listing. I'd say your listing title, item specifics, and description were all pretty clear about the power cord. 😊 )