How to handle a chargeback return

Question

If a buyer initiates a chargeback from paypal, and ebay closes the return, then the buyer changed their mind and wants to work with you- am I able to resend a return label?

Or does the buyer have to wait until Paypal gives a decision?

gosimus · Answer

@unruffled_finds121 < If a buyer initiates a chargeback from paypal ... am I able to resend a return label? > When a buyer disputes a purchase in PayPal, the buyer has to pay for the return. Don't issue the refund until after you have the returned item in your hands.