How to get seller to honor their warranty

Question

I bought a part with a 2 year warranty on defective manufacturing, I installed the part and it was bad seller had me take pics and confirmed it was faulty and said they would send a replacement. The replacement was sent to a complete different state and now the seller is not responding what can I do?

eburtonlab · Answer

If you purchased a third-party warranty, contact the warranty service directly.

eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.

Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.

A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.

You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases.