how to get refund when seller does not accept returns | Ask a Mentor | eBay Community

how to get refund when seller does not accept returns | Ask a Mentor | eBay Community

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how to get refund when seller does not accept returns

Item not as advertised, worn & dirty, elastic disintegrating, size not correct

marbrigh42

3 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

lady_madonna

Mentor2 years ago

*Volunteer Ebay Mentor*1039 View listings

@marbrigh42

Ebay's Money Back Guarantee overrides the seller's "No returns" policy.

Go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. (doesn't match description) . Add a photo to your return request
The seller will have 3 days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 days after you filed the Request and ask Ebay to step in.