How to get refund from a seller once the item has been returned with proof of delivery?

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Item has been returned

hvbrown54

17 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

whattheactualfox

·2 years ago

52 View listings

Quoting ebay's return policy for buyers:

Source:(https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041)

Most sellers refund as soon as they get the item back. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Some refunds may take a little longer. You can check the status of your request to find the refund deadline for your return.

Also quoting on how to ask eBay to step in (In the event 2 business days passed)

Source:(https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701)

If you've returned an item but haven't received a refund yet, you can ask us to step in and help once tracking shows the item was delivered to the seller more than 2 business days ago.

Don't leave it too long to ask us to step in and help. We'll automatically close a request if there's been no activity.

How to step in

Find the item in your Purchases.
Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).
Select Ask eBay to step in and help.
Select a reason from the dropdown menu, then select Confirm.