how to get refund for counterfeit items

Question

Hi,

I bought some oil filters that the seller claimed to be genuine Mecedes filter, but I compared and verified with the local Mercedes dealer that the filters are not genuine. I immediately submitted a Return Request to the seller but it got closed/declined as the time has passed the return window. How do I get eBay help to enforce the return/refund for the counterfeit purchase?

Thanks

lady_madonna · Answer

@sywinbox

If the return time had passed, Ebay closed the Return Request, not the seller.

When you filed the Return Request, what reason did you specify for the request?
Did the seller provide a prepaid return shipping label? If not, did you ask Ebay to step in to help you? If they DID send a return shipping label, did you return the item in the time frame allowed?