How to get paid

Question

Hello, I sold an item, Ebay printed a shipping label to be delivered by USPS but I sent the item through UPS. So the tracking number shows as USPS not UPS. How do I document the UPS tracking number so I can get paid? Please if someone can help me with this. Selling on EBay is getting harder and more difficult.

Thank you

inceptions · Answer

Hi @gatordoc155

eBay didn't print the shipping label, you purchased the label and eBay posted the tracking # for the label you purchased.

Here's what to do...

Click the Edit link adjacent to the displayed tracking # to add the UPS tracking.

You'll want to void the USPS label to get your money back if there is still time.

You can void a label within 5 days of purchase here:
https://www.ebay.com/ship/lmng/labels-history/my-ebay

It will take about 14-21 days for the refund to come through.

More information here:
https://www.ebay.com/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labels?id=4157&st=3&pos=1&query=Printing%20and%20voiding%20shipping%20labels&intent=void%20a%20lable&lucenceai=lucenceai#section3