How to get help from Ebay staff as the provided link did not work

Question

I purchased and item from US on 12 May 23, expected to received the item on 11 July23 (tracking info). Unfortunately, the item was returned to the seller on its way to me due to some restriction. I contacted the seller, however received no reply. I contacted Ebay in 02Jun 23 and received an advice that I should wait until the 11 July (the expected day that the item will arrive as listed) if I did not receive a full refund, then I get back to them, they will help me.

I have been trying to follow the link (request a refund), however received a message :"Oops, we had a technical hiccup"...

Could you please help me to contact Ebay staff or guide me how to resolve this issue as it is 2 months waiting? Thanks and Kind regards.

eburtonlab · Answer

Are you using a desktop browser?

Try using the eBay app, if possible to start the "item not received" case -- I seem to be able to get farther along in the process using the app than when using a desktop browser. Using a recent order, I get to a "Your item may still be on its way" message rather than the "Technical hiccup" message I get using a desktop browser.

disneyshopper · Answer

This is ebay.com, the USA site.

You are located in Australia

You need to return to your home site: https://www.ebay.com.au

There is currently a glitch when you search, bringing you over here.

In the future, use the SHOP BY CATEGORY on the left side of the screen, or type in your KEYWORDS and then use the SEARCH on the right side.