How to get help as a guest purchaser

Question

I bought an invisawear bracelet for my mom but as a guest on ebay. The item I got is a necklace which will not work. When I try to contact the seller it makes me log in and then it can't find the purchase. How do I get help to return this??????

eastlaneave · Answer

@sabucki_55

To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".

If you don't have that email, you can request another copy of the order confirmation email on this page:

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065

Once you have the email, you can follow the process on the above page to talk to the seller.

You can also open a return request (to get a return label)

1) Select View order details in your order confirmation email.

2) Select Return item.

3) Select your reason for the return (doesn't match description) and select Next.

4) You can add a message to the seller and also upload up to 10 photos showing the item's condition.

Select Confirm return.