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How to get assistance from ebay?
Buyer reports shipped item damaged. I bought insurance. What do i do?
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Discussions in this board are limited to the original poster and Community Mentors
Buyer reports shipped item damaged. I bought insurance. What do i do?
comics-scifi-collectibles
Mentor1 year ago@sylgr63
Contact your buyer and ask for pictures of the item, the packing material and the box. Ask the buyer to hold on to all items as the postal carrier may wish to see everything before they decide your insurance claim. Insurance claims are not paid for damage in shipping if the seller didn't package the item well enough.
Then you refund the buyer as soon as you have your pictures. The buyer doesn't wait for the insurance payout if any. Insurance is for the SELLER the buyer is covered by the eBay Money Back Guarantee.
eBay shipping labels come with $100 insurance except for media mail.
Here's how to file insurance claims with each postal carrier or insurance provider>
https://www.ebay.com/help/selling/shipping-items/shipping-insurance?id=4643&st=
sylgr63
OP1 year agoThank you!!! I did buy extra insurance up to the amount of the items sold. I have followed your suggestions!
sylgr63
OP1 year agoThank you for assistance! So I shipped 44 pieces of china and 5 pieces were damaged. The seller finally sent photos of damaged items and the box and all of the bubble wrap used. Is there a place on eBay to determine how much to reimburse her for those damaged pieces? I've looked and cannot find anything. I know the extra insurance notes they only reimburse for damaged items and not the entire price. I do appreciate any assistance you can provide. Thank you!!
comics-scifi-collectibles
Mentor1 year ago@sylgr63. It is up to and the buyer to come to an agreement. The buyer has the right to ask for a full refund. You pay return shipping and refund 100%
The buyer MAY be happy with a partial refund. This will be better for your bottom line
sylgr63
OP1 year agoThank you so much! You've been very helpful!! I received the photos and have offered her a partial refund after she confirmed she wants to keep the undamaged items. Still waiting to hear from her.