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How to get an agent help
Is there anyway to get an agent to help with a question?
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Is there anyway to get an agent to help with a question?
eburtonlab
Mentor2 years ago@tripletrip
You may be better off asking your question here to get suggestions from experienced users.
If you recently changed your username, try signing out of eBay completely, and then signing back in. That can help with man odd issues.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
tripletrip
OP2 years agomy question is that I received an offer on my item. There is no way to reply to them before accept. Anyway I texted them to speak about the shipping. They agreed. But they have asked me to request payment from them through PayPal. Said that have had issues setting up their eBay to use PayPal. Is this legit? I’m worried they send money and then when I ship they recall the funds.
eburtonlab
Mentor2 years ago@tripletrip
As a new seller, you will attract many more scam offers than legitimate ones.
A message that says "I am interested in your item, kindly text me", an offer equal to or greater than your buy it now price, asking for your PayPal email address or a request for a gift card is generally the start of a scam where the scammer winds up sending a phony payment email that makes it look like the seller has received a payment when none has actually been received. Scammers like to target new sellers, particularly those selling expensive items.
Sending contact information (text or email) prior to a transaction payment is a violation of eBay policy; this policy is designed to protect honest buyers and sellers from this sort of thing, and to prevent off-eBay sales.
Never buy a gift card for anyone unless you are giving them a gift.
As a seller you should always check your account directly (not following a link in an email) to see if you have actually been paid prior to shipping. If an actual buyer does not send an actual payment, after four days you can cancel for nonpayment; this will prevent either party from leaving feedback and give the "buyer" a nonpayment strike. Be sure to set your buying requirement to reject bids or purchases from users with two or more strikes in the last year.
eBay will likely remove the scammer's account shortly, but the scammer will just create a new one or hijack an old one and continue sending scam offers and messages. Sellers must remain wary of any user that wants the seller to violate eBay policy.
You can avoid many common scams by listing your item for a fixed price with immediate payment required and by not accepting any offers. That way the buyer must complete checkout and actually pay in order to proceed.
tripletrip
OP2 years agoThank you so much.
eburtonlab
Mentor2 years agoYou are very welcome -- good luck!