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How to get account reinstated?
I have all positive reviews, however, i did take a hiatus and haven't sold anything in 1-2 years. It states...
I have this hold on my account, "Your payouts are currently on hold because your eBay account is restricted. You'll start getting paid again when your account is reinstated."
I have no fees or anything that i can see..
1 comment
eastlaneave
Mentor8 months ago@donnieduzit
Holds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:
- You have eBay selling costs to pay
- You need to reimburse eBay for a refund or a claim paid to your buyer
- You have violated one of the rules or policies
- - eBay couldn't verify your account information and needs more information.
✓ Check eBay messages first https://mesg.ebay.com/mesgweb/ViewMessages/0 also check your "trash"
✓ Check to see if you owe anything to eBay, and make a one-time payment if you do: https://ppcapp.ebay.com/myppc/wallet/list
✓ Verify/update/complete your Profile Registration:
- Name, address, phone number, and identity information (profile) on your eBay Account: https://accountsettings.ebay.com/profile
- Use a Street Address, even if you don’t get mail there.
- Make sure both email and cell phone are marked "Verified".
✓ Add a Checking Account and Credit/Debit Card: https://ppcapp.ebay.com/myppc/wallet/list
✓ Please check to see if you have BOTH a Checking account marked as "Used for payouts" and a credit/debit card. One of these (bank account or card) needs to be marked as "Preferred for selling costs".
If that doesn’t solve it,
- You'll need to talk with eBay Customer Service
- Read this page, then contact Customer Service
https://www.ebay.com/help/account/account-holds-restrictions-suspensions/account-holds-restrictions-suspensions?id=4190
-- >> How to Contact Customer Service << --
Scroll to the bottom of this page: https://www.ebay.com/help/account/account-holds-restrictions-suspensions/account-holds-restrictions-suspensions?id=4190&from=ContactUs
At the bottom is a button labeled Contact Us.
1) Click Contact Us
In the CHAT WINDOW
2) Type "I need help" in the chat window
3) Click "Selling"
4) Type "Agent"
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You†(or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.