How to get a refund when the system can't find the order number it shows me

Question

I purchased a pair of shoes, probably in January. Item # 394233500706.

It was never shipped, and I forgot about them.

The system says that item doesn't exist. The seller's page is "not found"

How can I get a refund. Or at least talk to someone? The chat/self help can't find anything so it won't connect me to an agent.

wlovewell · Answer

Thanks for the tip!

twinkling.smile · Answer

@wlovewell

For a refund your payment issuer can hopefully help.

If you used Paypal, try to file a dispute there.

https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution

After a while you can escalate the dispute = asking Paypal to step in. Do that before the claim expires.