how to file an ups claim?

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I shipped an item through ebay shipping system. I picked UPS. Now the buyer said they didn't receive the package. I cannot file a claim through UPS since I don't have an UPS account. How could I solve this problem?

cc-nj88

21165 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

inceptions

Mentor2 years ago

27552 View listings

Hi @cc-nj88

See instructions here for filing a UPS claim:

https://www.ebay.com/help/selling/shipping-items/shipping-insurance?id=4643&st=3&pos=1&query=Shipping%20insurance&intent=insurance%20claim&lucenceai=lucenceai&docId=HELP1339#section3