How to edit a listing that EBay has ended due to what they believe was a policy violation in error.

Question

How to edit a listing that EBay has "ended" due to what they believe was a policy violation.

They consider web links to product information "external communication". At least, I think that is their problem because they never actually said what the issue was. Now, I cannot fix the listing because EBay "ended" the listing and does not allow sellers to edit a listing that has "ended".

The on-line assistant "AI" is total hopeless and unable to help.

Apparently, no one from EBay answers these kinds of questions. They rely on other users to answer the question for them.

Any tips? Other than "start over from scratch"?

eastlaneave · Answer

@jasofun_7

Yes, URLs to product information aren't allowed.

Try "Sell Similar" and edit out the URL

Here are other things to look for:

1) Does your description mention "PayPal" if so, remove that.

2) Do you have a website URL, an email address, or a phone number in the description, the item specifics, or in the photos?

If so, remove those.

3) A series of 7 or 10 numbers that looks like a phone number?

4) An @ sign in the description?

5) A misplaced period example fitbit.ly lets go.to the mall

6) The word PO Box, Street, Avenue, or other things that could be part of an address, like a City and State?

7) If you copied and pasted the description, there can be a URL hidden in the text. I can explain how to remove that if needed.

Here are the policies that apply

https://www.ebay.com/help/policies/prohibited-restricted-items/personal-information-policy?id=4297

https://www.ebay.com/help/member-behavior-policies/policies/contact-information-sharing-policy?id=4373