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How to dispute Fedex cost adjustment
I weighed and measured my package before making my label, but got an addition 100% in shipping charges added 10 days later. Ebay tells me to contact Customer Support but then just leads me to a virtual assistant that is frankly useless for this.
2 comments
comics-scifi-collectibles
Mentor1 year ago@fivestarsails Only eBay customer service can file the dispute since they are the Fed Ex customer. I recommend contacting CS on social media to ask them to do this. Keep in mind that Fed Ex does sometimes add incorrect surcharges but there are CORRECT surcharges that you can read about on the Fed Ex website.
Personally if I have an item that is too large or heavy to ship via USPS then I use UPS and buy the label from PIrateship.com. Pirateship helps with insurance claims and surcharge disputes. UPS does have a list of valid surcharges on their website too. UPS does not add surcharges as often as Fed Ex does.
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay
jacbarcollectibles
Mentor1 year agoSince the adjustment came from FedEx there is actually little eBay can do. You can try contacting eBay customer service about this.
You can contact customer service using this link to bypass the AI questions and ask for a call back: eBay Customer Service Customer service is open from 5am to 9pm Pacific Time.