How to dispute a selling fee charge for an item that was not sold

Question

I listed an item on eBay for an item that a buyer mistakenly pressed purchase button and did not want. No funds were exchanged but eBay is charging me a selling fee for item that was never sold. eBay has now sent this to collections and I am having any luck contacting eBay. What should I do, it is a significant amount they want.

comics-scifi-collectibles · Answer

@joscos_919 If the debt has gone to collections then are asking for help here much too late.

Here's how to contact eBay general customer service.
1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST

rfmtm · Answer

Did you cancel the transaction for non-payment? Did you use any non-refundable options like a Reserve or other option? Need more details to help you.