How to contact ebay?

Question

I got a message that my order was canceled all info about order is gone from ebay . I have email confirmation I messaged seller they sent item to be authenticed. Anyone have problems like this? And know how to contact ebay without a item to ask about I can't get help it's like I never bought it

eburtonlab · Answer

Is it possible you made the purchase using a different eBay account, or as a guest?

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid