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How to contact customer service
How do I contact someone my items have not arrived it's been two weeks there is no response from seller I can't find a way to talk to anyone
2 comments
golfingaddict
Mentor2 years agoAt this point, it would be best to open a case for "not as received"
This page will help you with that.
Get help with an item that hasn't arrived | eBay
When you file a claim, the seller should respond. If they cannot prove delivery, you will get a refund.
You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived.
The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If you're getting a refund, it will go back to your original payment method. Refunds are typically available within 3-5 business days.
lady_madonna
Mentor2 years ago@jdavj29
No need to contact Customer Service.
What is the estimated date of delivery as shown in your Purchase History? Has that date passed already?
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
If the seller does not respond after 3 days, you can ask Ebay to step in to help you.