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How to contact a real person for customer service
Need to contact a real person for customer service, Automated service keeps running in circles.
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Discussions in this board are limited to the original poster and Community Mentors
Need to contact a real person for customer service, Automated service keeps running in circles.
eburtonlab
Mentor2 years ago@dannsimm
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link between 5am to 9:30pm Pacific Time:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
dannsimm
OP2 years agoI did as you mentioned above but I have to enter an order ID or case number neither of which is recognized to proceed and the process starts all over again its just going in circles.
eburtonlab
Mentor2 years agoDid you use the link to request a call back?