Locked
Discussions in this board are limited to the original poster and Community Mentors
How to combine international shipping for multiple items
Hi All -
Long time eBay seller in the US with a dynamic I can't figure out: how to combine multiple items (from both Buy It Now and auction listings) so the buyer is only paying for one package.
For example: last month I had a buyer in Australia purchase 5 Buy It Now listings; he paid for all 5 separately - and was paying $35 shipping for EACH item. I had no way to combine the items into one package so I could at least refund all the excess he'd paid.
Currently I have a buyer interested in 2 auction listings; he's won one of them and hopes to win a second listing which ends in a few days. I'm guessing he should send me an invoice request after the second listing ends (assuming he wins that one too) -- but the eBay Help Center simply doesn't give clear instructions about this.
For domestic purchases I simply process a refund once I pack and ship the combined purchases; my sales volume is low enough that this isn't a constraint for me as a seller.
Sure hope I can get some clarity from a human out there!
comics-scifi-collectibles
Mentor11 months ago@sandkat2 You can't combine shipping on EIS orders without doing a work around.
This is what I do>>>
Ask the buyer NOT to pay until all auctions are ended. Make sure you don't have auto unpaid cancelation set up for too short of a time OR add the buyer to your exemption list.
Auto Unpaid> https://www.ebay.com/Cancel/Preference/UnpaidPurchase
Exemption list> https://www.ebay.com/bmgt/ExemptBuyers
Then let your buyer know how you will combine the orders....
Cancel all of the sales as problem with buyers address.
Relist combining ALL of the items into ONE Buy It Now listing. This can only be done if the items are similar and from the same category due to customs regulations.
To save time so you don't have to take new pictures these are the steps to save a copy of the photo from the listing. First go to the listing and click on it to open the main photo. Next use the snipping tool or screen shot to save a copy of the photo. ( right click to save a copy of the image no longer works on eBay's site)
Then you can just add the saved photos to the new listing.