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how to change a mailing address to a buyer after the purchase
how do you change a mailing address on an item that has been paid for.
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Locked
Discussions in this board are limited to the original poster and Community Mentors
how do you change a mailing address on an item that has been paid for.
smgaley1304
OP2 years agoThank you for your help in this matter.
inceptions
Mentor2 years agoYou're welcome!
inceptions
Mentor2 years agoHi @smgaley1304
For seller protection, you are required to ship to the address on the payment. Assuming the member making the request for a change has the same member ID as your buyer, you should cancel the transaction and relist so the buyer can repurchase it, making sure he chooses/adds the correct address at checkout.
If the member ID is different from your buyer's, it's a scammer and you can report that to eBay using the report link in the Actions dropdown in the message.