How to cancel an order that has shipped

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I have contacted the seller about cancelling an order and they have agreed to do so. How do I cancel once it has shipped? I have looked at the order page and cannot find where I can cancel the order. Can I cancel or does the seller have to cancel now that it has shipped.

ronme-7675

698 View listings

Posted 4 days ago · Edited 4 days ago·Last reply 4 days ago

1 comment

lady_madonna

Mentor4 days ago

*Volunteer Ebay Mentor*1039 View listings

Only the seller can cancel the transaction.

Once it has been shipped, there is not a way to cancel.

The seller might be able to intercept the item through the shipping carrier, but unlikely.

After you receive the item you can look into filing a return request if the seller accepts returns or if you have a valid reason per the Ebay Money Back Guarantee.