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How to cancel an Ebay order confirmed as fake
I just purchased a pair of headphones on Ebay from a first time seller a few hours ago. After purchasing the item I kept having a feeling that I had seen this listing somewhere before. When I got back home from work I did some searching and found that the pictures and description of the item I purchased were a 100 percent duplicate of one that sold on Ebay on October 31st for about tripe the amount that I paid.
I keep trying to cancel because Ebay says that the item has shipped. It has not shipped but just been given a tracking number.
I am trying to contact Ebay to cancel my order and siop them from making payment and can not reach anyone other that a bot that does not understand what I am trying to say.
Any helpful advice would be greatly appreciated.
eburtonlab
Mentor2 years agoA buyer cannot cancel an order, the buyer can only request that the seller cancel.
If the seller is a scammer, the scammer will not cooperate.
If you contact eBay, you will likely be told to wait and see what, if anything, the seller ships.
If the seller ships nothing and there is no tracking update, file an "item not received" case with eBay the day after the last estimated delivery date.
If you receive something other than what you ordered, return it as "not as described" within thirty days of receipt. If the seller does not refund you upon receipt, ask eBay to step in after three business days.
If the seller produces tracking that shows delivery but you do not receive anything, you need to contact the shipping service to determine if the tracking corresponds to a delivery to your address, and if not, obtain documentation showing that that you can give to eBay via the social media contact channel, as that is the best way to handle false tracking.
https://community.ebay.com/t5/Shipping/What-do-you-do-when-ebay-support-will-not-help-you/m-p/340803...
You can avoid many issues by choosing to only do business with sellers that have a proven track record of delivering what was sold and that have sold similar sorts of items before. Avoid new or unproven sellers, sellers with a pattern of serious negative feedback, or sellers that have drastically changed behavior or that have unexplained gaps in selling feedback.
mario0865-jzy3xomj
OP2 years agoThank you very much for the nice and insightful trsponse.
it was handled in just the manner you described and my money was returned.
in addition, i also contacted Apple because i used my Apple Card and they were also extremely helpful.
thank you for for hour assistance.
Merry Christmas.
eburtonlab
Mentor2 years agoYou are very welcome -- thanks for following up.
And a Merry Christmas to you as well!