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How to cancel a claim
A buyer contacted me with one broken dish out of many others they received that were fine. I wrote back immediately to offer a refund. I did not hear back and since I wanted to satisfy her, I sent a refund. She didn't see it (she later found my messages to her in her spam folder) so she opened a claim against me. Now that she understands I did try and found it in her spam, she wants to cancel the claim but hasn't figured out how. Any advice on how a buyer can cancel a claim? Ebay is withholding monies from me as the seller until this is settled. Thank you in advance.
1 comment
disneyshopper
Mentor3 years agoThe buyer needs to go back to the refund request and click to Close the case.