The information that Ebay provides on its help page does not lead me to a place where I can ask Ebay to step in and help me. This is the only info I can find -- and it's not exactly the problem I had. How to ask us to step inFind the item in your Purchases.Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).Select Ask eBay to step in and help.Select a reason from the dropdown menu, then select...

How to ask Ebay to step in with a problem with a seller | Ask a Mentor

How to ask Ebay to step in with a problem with a seller | Ask a Mentor | eBay Community