How to ask ebay step in to help?

Question

The item they sold was not the right color as advertised online. I asked for an exchange but they didn't respond. After 5 days of waiting, I asked to return the item, they only returned me 20% of the price I paid and incurred shipping fees, which is very unfair to the buyer. Because they sell the wrong goods, refuse to settle and push the damage towards the buyer. I want Ebay to help me get my returns, get back 100% of what I paid and the seller has to pay for shipping because I already paid for...

eburtonlab · Answer

@v_l4413

If you filed a "not as described" return with eBay, the seller should have provided a prepaid label or paid for shipping and refunded you once tracking showed delivery. If not, you should have been able to ask eBay to step in after three business days.

Check the status of your case here:

https://www.ebay.com/help/buying/returns-refunds/ask-ebay-step-help-buyers?id=4701