How to actually contact ebay about a scam seller

Question

Is there any way to contact an actual person at ebay? I want to make them aware for the second time in a month I purchaced an item that said it was in the U.S. and after not recieving it the seller now appears to be in Israel. The first time the seller's name changed- twice- after my purchase. How do I protect myself from scam sellers that use bogus tracking? I am currently waiting for an item that says "carrier delay" 10 times. I do not expect to get my item- and ebay did not refund me last tim...

eastlaneave · Answer

@don54panman I am sorry this happened. For your current item eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210 Here is how to formally request a refund of your full payment: 1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase - View Order Details - Check the Estimated Delivery Date for your purchase, and - Check the tracking for your purchase When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery): 2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042 (If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.) You will be able to select whether you want the Item or a Refund -- You have 30 days from the estimated delivery date to open a case) 3) You can check the status of your case here: https://www.ebay.com/help/ip?topicId=4667 The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened. ~~~~~~~~~~~~~~~~~~~ For your earlier item , can you tell me exactly what happened? Your item didn't arrive? Was there tracking on the order? I may have some ideas for that situation. ~~~~~~~~~~~~~~~~~~~ Here are some tips to find a reliable seller with their own inventory ✓ Look for a photo that appears the seller took, it may not be perfect. ✓ Look for a photo that doesn't match other seller's photos ✓ Look for a description that doesn't look like a copy and paste from Amazon ✓ Look for an experienced seller with feedback above 1000 ✓ Ask the seller if their inventory is on-hand, or ask them a question about the item ✓ Read the seller's feedback, don't just look at the % Some things are easier to see on desktop Click the feedback number and then scroll down and click "See All Feedback" It will say Member since: xxxx in United States This is different than the ship from in the listing. Overseas sellers often drop ship from Amazon or Walmart ✓ Look at where the seller is registered. Preferably someone in USA or Canada