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HOW THE HELL DO I CONTACT CUSTOMER SERVICE ASAP??? THIS SYSTEM SCREWED UP MY AUCTION!!!
HOW THE HELL DO I CONTACT CUSTOMER SERVICE ASAP??? THIS SYSTEM SCREWED UP MY AUCTION!!!
2 comments
brigadehq
OP2 years agoThanks. I tried typing Agent, representative, and anything else, but nothing connected. I finally managed to connect using an old item number (as the issue I was having was with something I lost out on). Their customer service process was TERRIBLE.
Unfortunately, it didn't do any good, either, as I've lost out on an item I've been wanting for YEARS.
For what it's worth, if there's a way to share my issue so no one else has to suffer the same fate, DO NOT rely on their counter-offer message to respond if you want to accept the offer. All I did was click on the "Reply now" button and it told me I had declined the offer (which I did not). Ultimately, I lost out.
Anyway, thanks for the help.
comics-scifi-collectibles
Mentor2 years ago@brigadehq We can help with most buying and selling questions and save you time, we are experienced eBay Mentors who know eBay's policies and procedures. If you ask us your question we'd be happy to help you.
I do not see any sold or active listings for this user ID as a seller. Did something go wrong with bidding as a buyer? What was the item number? We can probably explain what happened.
Or if you prefer>
Here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10
2. Click Automated chat on the left hand side of the screen. ( Trust me)
3. Type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the correct department. If the bot asks another question after you answered type AGENT again. Then you will see the option to request a call back or live chat.
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
4. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
https://twitter.com/askebay
https://www.facebook.com/eBay/