How the heck do you get a manager?

Question

Issue with an error ebay made and have been trying to resolve for two weeks. Called countless times requesting a supervisor and the rep always says none are available now but they will call within next day. They donâ€™t.
I have used the chat function as well as sent an email. Nothing.
I am so frustrated.
Any one know how to actually get something resolved on here?

disneyshopper · Answer

To contact Ebay Customer Service, use this link and click on "Have us call you" or "Chat with us":

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

Customer Service is open 5:00am to 9:30pm Pacific time. The reps are working from home, since the pandemic, so I can understand the delay in getting a supervisor to call you back.

If the problem is not specific to your account, you can ask your question here. Lots of experienced buyers and sellers who volunteer their time to answer questions about using ebay.