How start a seller refund for item lost and Ebay is missing that the seller agree

Question

The purchase was more than 90 days ago and Ebay does not give the opportunity to start the refund process. The seller accept the item was lost for the carrier and is waiting the process for give the refund. Ebay does not respond to my request to start this accepted situation. 30 day ago I started my claim with the seller and was waiting aditional time for the arrive of the item. Ebay closed my request for excess of 21 days without communications.

wooden_flower · Answer

@higiniot

You can not open another claim or reopen the once closed for no activity. The seller can not initiate a refund after 90 days.

Call you credit card issuer and ask them to open a dispute for an item not received.