HOW IN THE WORLD DOES ANYONE CONTACT A LIVE EBAY CUSTOMER SERVICE PERSON

Question

HELP IN REACHING A LIVE PERSON TO ASSIST WITH A RETURN OF AN ITEM THAT WAS SOLD AS NO RETURNS ALLOWED - HOWEVER THERE IS A MALFUNCTION PART OF THE WATCH I RECEIVED.

comics-scifi-collectibles · Answer

@jogue6438 Sorry your watch is defective. There is no need to contact customer service. The eBay Money Back Guarantee overrules the sellers return policy if the item is defective or otherwise not as described.

The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request for most categories AND 3 days for Trading Cards.

Here's what you need to do:

Open a return with the reason doesn't match description or photos.

Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.

eburtonlab · Answer

@jogue6438

A seller's "no return" policy only affects "remorse" returns. If an item is defective or "not as described", then eBay's money back guarantee applies.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=7

If the seller does not cooperate after starting a "not as described" return, after three business days the buyer should be able to ask eBay to step in and force a refund.