how does one get to speak to a customer support person regarding a shipped item

Question

We sold the item on shipped with an ups label and got tracking number. tracking number says the item was delivered. customer says it didn't arrive. ups doesn't want to do anything for the ebay customer. I am getting the usual run around when I try to talk to an customer support person. I have 3 days to resolve this and then will step in and that will probably damage my seller rating . What can I do?

disneyshopper · Answer

Duplicate. Replied to here: https://community.ebay.com/t5/Ask-a-Mentor/Does-anyone-know-how-to-get-to-actually-speak-to-an-ebay-human/td-p/34227204