How does one get past the automated assistant which is worthless and get an agent?

Question

I am unable to add tracking and respond in the negative to a cancelation request made the same day that item shipped out. Technical difficulties and. Oops something went wrong. I have been trying 2 days here to sort this. Buyer put in a cancelation request same day that I shipped. And EB seems to be not working. Anyone else had an issue with this Buyer?

eburtonlab · Answer

@earlenesever-37

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, try contacting eBay via social media:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/