how do you talk to a real person when all the automated responses are useless?

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Purchased this item but not listed in my ebay. unable to return it. Seller unable to help and will accept return. Automated responses take me to the same list of actions with no resolution. The e-mail response indicated did not happen.

michump_8630

3 View listings

Posted 11 months ago·Last reply 11 months ago

1 comment

lady_madonna

Mentor11 months ago

*Volunteer Ebay Mentor*1039 View listings

Sounds like you made the purchase as a guest. You cannot use your Ebay account to resolve the issue.

Sign out of your Ebay account and look in your email for the order confirmation that Ebay sent you when you purchased the item. (look in your spam folder, too)

Select View order details in your order confirmation email.
Select Return item.
Select your reason for the return and select Next.
You can add a message to the seller and also upload up to 10 photos showing the item's condition.
Select Confirm return.

If the seller does not reply or does not cooperate after 3 business days have past, you can ask Ebay to step in to help you:

To access your request details, you can either:

From your order confirmation email, go to View order details, then select Resolutions
OR
From the email you received when you opened the request, go to See request details

From the request details, simply select Ask eBay to step in and help.