How do you talk to a human from eBay for an issue

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well1114

2634 View listings

Posted 5 months ago·Last reply 5 months ago

3 comments

comics-scifi-collectibles

Mentor5 months ago

1933 View listings

@well1114 Is this in regards to the negative feedback. You need to use the automated system first>

https://www.ebay.com/sellerhelp/feedback

For reason select

The buyer is raising an issue that was correctly disclosed in the listing

Then state this is buyers remorse and the item was exactly as described.

well1114

OP5 months ago

2634 View listings

Thanks, no, I bought an item from China and the seller never shipped, no contact and when I cancelled or tried it said it was a policy violation and the listing was removed. Now i can’t do anything in my purchase history. This was in Jan and it’s telling me to wait unit May? I think the seller was just a scam, want a refund. Thanks.

comics-scifi-collectibles

Mentor5 months ago

1933 View listings

@well1114. A buyer can't cancel a sale.

Normally you do need to wait until after the last estimated delivery date stated on the listing to file a not received refund request case. Never expect an item sooner than the last estimated delivery date.

You can try contacting customer service and see if they will process a claim sooner.

Your best option is social media.

Here's how to contact eBay general customer service.

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://www.instagram.com/ebay/

6am to 6pm PST