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How do you send a return label for a customer?
The customer struggles with computer and requested a return label. How do I go about it?
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Discussions in this board are limited to the original poster and Community Mentors
The customer struggles with computer and requested a return label. How do I go about it?
disneyshopper
Mentor2 years agoThe easiest way is to have the buyer go to his/her Purchase history, locate the item. Click on RETURN THIS ITEM because it is Not as Described. S/he will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. You do that by accepting the return. The buyer prints out the label, affixes it to the box, and has the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund the buyer within 2 days. If no refund, the buyer goes back to the case and clicks on Ask ebay to step in, to force the refund.