How do you leave negative feedback for a buyer that didnâ€™t pay? Has that option disappeared?

Question

I have had 2 buyers never pay for the item. I believe in that case the buyer should get negative feedback, but I canâ€™t see how that can be done anywhere. Can we leave negative feedback to people who donâ€™t pay?

woodland_gnome · Answer

Sellers can't leave negative (or neutral) feedback for buyers because too many sellers were using the threat of negative retaliation to discourage less than positive feedback from buyers no matter how warranted it was. And then if the threat wasn't enough, they would leave a scathing negative feedback for the buyer and seek a "mutual withdrawal." Since accurate and honest feedback for the seller is so much more important than for the buyer (all buyers have the ability to examine the seller's feedback profile before anything happens, while the seller is seldom able to do so and there are issues with taking action after the fact) eBay did away with negative and neutral feedback for buyers in 2008 and banned getting around that by leaving a negative comment on a positive rating.

On the other hand the Buyer Requirement that blocks those with 2 or more strikes in the past 12 months (or the more lenient settings available) acts automatically to block bids, offer, and BINs from serial deadbeats (IF their sellers used the proper unpaid item process) and so is far more effective than expecting to be able to react to feedback.

kensgiftshop · Answer

No, sellers haven't been able to leave anything but positive feedback for buyers for like 15 years or so.

Cancel the order on day 5 for nonpayment and the buyer will receive an unpaid item strike and if they get two within a year, most sellers will have them blocked.

evry1nositswindy · Answer

Sellers cannot give negative feedback to buyers. Did you give those buyers strikes? After 4 days of non payment cancel the transaction with the reason buyer did not pay. This gives them a strike; 2 of those in a year will keep them from bidding. Once you cancel, neither party can leave feedback.