Locked
Discussions in this board are limited to the original poster and Community Mentors
How do you handle a screw up by eBay international.
Customer in Canada purchased a $170 book from me. I timely sent the book to the eBay international center in Illinois. Instead of shipping the customer the book, eBay shipped her someone else's automobile part. Customer tried contacting auto part place in Canada on shipping label to see if they got the book. No response. Customer initiated eBay return. eBay immediately found in my favor, noting there was proof they received my shipment at their Illinois center. Customer is now out the $170+ purchase price + over $50 in customs duties and is asking me for a refund of the $170.
I can't find any way to deal with a human at eBay regarding this issue. Any suggestions?
mtfloreani
OP3 years agoThanks for your help.
mtfloreani
OP3 years agoLooks like I use the method in the first link you listed.
stuff4divas
Mentor3 years ago@mtfloreani ok, then read it and if u still have questions, go to the bottom of the page to contact ebay. if u do the chat, type in 'agent' to get a live person instead of a bot
stuff4divas
Mentor3 years ago@mtfloreani they both do. will give you the links for each one>
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shipping-program?id=5348
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/eBay-Send-International-Standard?id=5011&MemberId=17bcda0c-e908-4fcb-8b95-a8b3011f4283&CommunicationId=65cc512c-bb28-459b-9a31-aafc00dc0b10
if u still need help after reading, go to the bottom of the page to contact ebay
mtfloreani
OP3 years agoI don't know. Whatever service requires me to ship the book to their shipping center in Illinois.
stuff4divas
Mentor3 years ago@mtfloreani which eBay int'l method did u use? eBay int'l standard or eBay int'l delivery?