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How do you get name and address of person you purchased item from.
Person is not answering phone calls or emails or messages.
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Discussions in this board are limited to the original poster and Community Mentors
Person is not answering phone calls or emails or messages.
wooden_flower
Mentor8 months ago@richtofencraig
You can’t.
If you need to return an item, open a return request. In your purchase history select return this item and follow the prompts.
richtofencraig
OP8 months agoNever got the item as I was supposed to pick it up.
wooden_flower
Mentor8 months ago@richtofencraig
Is it possible the recent bad weather has caused him an issue? I don’t know where you both are located.
The seller is the only one that can give you his address and name. If he is not responding to messages or phone calls, then all you can do is to open a not received claim as soon as the option is available. I think that is 10 days after purchase on a local pick up item.
As soon as you see ‘I didn’t receive it’ in your purchase history, click there to open your claim.
The seller has 3 business days to respond or issue a refund. If he doesn't, go to your case and click 'ask us to step in'.