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How do you get a human customer service agent?
Ebay repeated notifying of items shipped but not received. Automated customer service is a joke dealing with any of this. How do I get a human?
2 comments
jacbarcollectibles
Mentor1 year agoRight now many shipments are late or lost. eBay has no control over this so talking to customer service will not really get you anything.
Find the item on your purchase history and check the last estimated delivery date for the item. Once this date has passed by at lest one day and not more than 30 days you can file a case for an "Item not received". The seller has three full days to provide tracking information that shows either that the item was delivered or is still in transit. If they cannot do this you go back to the case and "Ask eBay to step in". eBay will then force a refund. Keep in mind that if the item does get delivered after the refund it is proper to either ask the seller how to pay back the refund or for a return shipping label to return the item.
eburtonlab
Mentor1 year ago@dentedmatress
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link between 5am to 9:30pm Pacific Time:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/