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How do you file a complaint about a rude customer service representative.?
I was speaking with a representative asking for help. The person said if your done i will give you the answer. The answer was obscured. I tried to clarify my question and ask in a different way, the person said I already explained and cut the chat.
I have the person's name.
5 comments
suzharri0
OP1 week agoEBay hid my listings. I had to prove I had tracking on all of them (which I always do). So they confirmed that and said we need to see that all items have been delivered. Until the items show delivered EBay will not lift the restriction. I am not sure what brought this about. But I come to find out that two items I sent to the same person using the same tracking (box), I had requested Signature confirmation. So, I reached out to the Buyer who confirmed he did in fact receive the items. He also gave me positive reviews on both. I also reached out to that particular post office. The person said the items were probably just dropped off and no signature was obtained which is why it doesn't show complete from a tracking point. USPS said they are unable to override it to delivered. So with all this information I reached back out to EBay thinking this should be enough information for me to resume selling. But after explaining this the representative said I already explained it needs to show delivered. Seriously what happed to common sense. The representatives are unable to vary from a script and actually try to help. (Pritesh Kumar). Any suggestions??
comics-scifi-collectibles
Mentor1 week ago@suzharri0
A signature on delivery is not required unless the sale totals $750 or more. I see that you had several high value sales in the last 90 days. When there is a change in normal selling patterns, especially on a fairly low feedback account, it can trigger an account review.
Sorry that you are having to go through this.
USPS is bad about getting signature on delivery at some locations. I would use UPS if I had to get a signature on delivery.
When you combine shipping you must add the tracking number to the second item before you scan the label at the post office OR use bulk label so that the tracking is added to both items. I prefer to use Bulk Label>
For Bulk Label.... go to the orders page> https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS
Put a check mark next to the items in the order> select get shipping label from the drop down at the top of the list> next screen say yes to combine> adjust package size and weight as needed.
Here's how to contact a customer service phone agent>
https://www.ebay.com/help/account/account-restrictions-suspensions/account-restrictions-suspensions?id=4190&st=
Click contact us at the bottom of the page. Next Type Restricted Account in the chat box on the lower right.
After the chat bot replies Type AGENT so you that you can request a call back or chat with a live agent. You may have to repeat the last two steps.
suzharri0
OP1 week agoThank you very much for that information.
comics-scifi-collectibles
Mentor1 week ago@suzharri0 I am sorry that happened. If you ask us your question we can answer 99% of buying and selling questions, we know site polices and procedures better than most agents.
I will forward this for review to the community team.
suzharri0
OP1 week agothank you