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How do you deal with........
a seller who accuses you of breaking an item because they "have shipped over 2000 items and nothing has ever been broken before." My husband spend $300 on 2 fragile pieces - shipped separately from same vendor. One arrived intact, the other broken in several pieces. Sent pics. Seller accuses us of breaking.
What's a 'thelazyattic' customer to do? Help!
1 comment
eburtonlab
Mentor2 years agoIt does not matter what the seller thinks.
Return the broken item at the seller's expense for a refund.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=7&po=2&uci=0&ri=0
If the seller does not cooperate at any point, after three business days you should be able to ask eBay to step in and refund you.