how do you contact ebay

Question

I received counterfeit merchandise and the seller is not acknowledging. I want them to uphold their guarantee of authenticity. Help me

eburtonlab · Answer

@freed0mf1nds

If the buyer files a "not as described" return within thirty days, eBay's money back guarantee applies.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...

If the seller does not provide for tracked return shipping, refund the buyer directly or refund once tracking shows the item has been returned to the seller, after three business days, the buyer can ask eBay to step in.