How do you connect with Support. I need help on a fraudulent item sold

Question

I need to connect with support, but the AI loop won't let me connect to deal with a fraudulently sold item

eburtonlab · Answer

@mrskimbley8

If the item is "not as described" you need to start a "not as described" return within thirty days of receiving it. You will have to provide a picture of the item and a couple of sentences of text about the issue.

If the seller does not refund you or provide a return shipping label you should be able to ask eBay to step in after three business days. The process is automated; if the seller does not cooperate at any point, ask eBay to step in after three business days but before twenty-one business days has passed.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...

Past thirty days, you may still have some recourse through your payment method; contact your card issuer for details.