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How do I track shipments that never arrived ?
I have had 2 shipments to customers that never arrived. I went to the post office but the tracking number Ebay uses does not work in their system. How do I track these items ? Is there a USPS tracking number assigned or just the Ebay number ?
11 comments
gosimus
Mentor3 years ago@vtbushwacker1
< the tracking number Ebay uses does not work in their system >
Are you sure it's a post office number? UPS and FedEx use tracking numbers too.
inceptions
Mentor3 years agoThe tracking # you see in eBay was provided to them by USPS.
You should never have to make a trip to the post office to check on tracking. You can click the tracking # on the eBay transaction to see the details or you can copy and paste the tracking # into your browser's address bar to see it on the USPS website.
vtbushwacker1
OP3 years agoThe post office says the tracking number does not work in their system. I tried pasting it in USPS it did not recognize it.
inceptions
Mentor3 years agoTry pasting it in your browser's search bar. Tracking numbers will find the correct carrier.
Another consideration...how old are these transactions. After a few months, the tracking #s will no longer work or they will be assigned to new shipments.
vtbushwacker1
OP3 years agoAs soon as I found out I tried tracking both Items made it to Tampa and that was the last place tracking shows
inceptions
Mentor3 years agoWere these international orders shipped via First Class? If so, tracking may end as soon as the items leave the US.
When were they shipped? To what countries? Have the buyers opened cases?
vtbushwacker1
OP3 years agoOne was shipped to Florida where i live and 1 to Ohio where I have shipped many items.
I refunded one the other said just let it go too small to worry about. I just want to figure out how this system works.
inceptions
Mentor3 years agoOK, so you're saying they are not international orders.
It would be easier to help you understand how the system works if you answer these questions:
When were they shipped?
What class of service (First Class, Media Mail, Priority)?
When was the last tracking update?
Did the buyers open cases?
If not Priority, did you buy insurance?