You will need to go to your Seller Hub > Orders > Awaiting shipment
and select to Cancel Order due to Out of Stock. That will automatically refund the buyer in full. You will receive a defect for the cancellation, so hopefully this is a one time occurrence.
disneyshopper
Mentor8 months agoYou will need to go to your Seller Hub > Orders > Awaiting shipment
and select to Cancel Order due to Out of Stock. That will automatically refund the buyer in full. You will receive a defect for the cancellation, so hopefully this is a one time occurrence.