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How do I talk to an actual person?
Summary: cruisin747 shared their frustration about an order placed with a merchant that failed to provide expedited shipping and did not respond to multiple cancellation requests. They mentioned ordering from another merchant after being ignored and then received notification that the original order shipped late. disneyshopper suggested that once the item is received, cruisin747 can file a return request for an item not as described, due to the failure in shipping method. The seller would need to respond within three days to accept the return and cover shipping costs.
I placed an order that advertised expedited shipping from the US. They didn’t ship or respond. I requested the cancellation 3 times in 3 days and sent the merchant numerous messages to ship their EXPEDITED SHIPPING or cancel the order. They never responded, so I ordered the same item from a different merchant and told the original merchant. THEN they refused to cancel and say it has shipped today, 5 days after I placed the order. Not expedited as advertised and certainly NOT a positive experience. Do I have any recourse?
cruisin747
OP3 weeks agoThanks
disneyshopper
Mentor3 weeks agoWhen you get the item, you can file a returns request, for Item Not as Described, since the item was not sent using an expedited shipping method as advertised. The seller needs to respond within 3 days, to accept the return and pay for return shipping.